Submitting a Complaint
Complaints are submitted via the designated form, and a reference number is issued immediately upon registration.
Processing Time
The complaint is reviewed and responded to within a target timeframe not exceeding five business days, unless its nature requires additional documents or procedures.
Follow-up
The status can be tracked using the reference number and the registered email address.
Escalation
If the complaint cannot be resolved internally, the client has the right to use the competent legal and regulatory channels based on the nature of the complaint.